About me

Torbjörn Hörberg

th@thec-ab.se

Hi,

I have been working with Customer Service for a long time now, both as agent, leader and developer.

I know the difficulties we face during our customer journey and the complexed environment often needs to handle while providing with superior service!

During my time in IKEA i had the opportunity to work with all kind of areas, here are some of the experience i bring with me:

- Agent

- Team leader

- Staffplanner

- Team Manager

- Area / Unit Manager

- Robotics programmer

- Business Developer

- IT Manager

All above in both local and Global environments

With this experience and my ability to really understand processes and business needs, i strongly belive we together can make your customer journey world class!